People Operations

In People & Places, we handle all things people-related so our employees around the globe are empowered to do their best work. We partner with the business to align people strategies with business goals.

About the Role

We’re looking for a People Partner who is passionate about finding ways to best support our employee population across our Tech organization; that’s the Engineering team that builds technologies powering our platform and the Product team that creates magical user experience through innovative technology.

As a People Partner, you operate as a trusted advisor and consultant to managers and employees on a wide variety of people matters. You will consult on topics from talent management, performance management, team engagement, and other people initiatives.

You will partner with HRBPs on various stages of the employee lifecycle from talent management, performance management, onboarding/offboarding, and business-driven initiatives. You will also collaborate extensively with other specialist teams including People Operations, Employee Relations, Learning & Development, People Data & Analytics, to name a few.

Who You Are

You are a go-getter with passion for continually maturing processes and improving the employee experience. You are a problem solver with a strong sense of ownership to see things through. You are driven by data, organized and you stay on top of details but you are also able to take a step back and see the big picture. You thrive in a fast-paced, hyper matrixed environment with a high degree of ambiguity, and adapt as new priorities come up. Outstanding communication skills, time management, and attention to detail are key attributes in this role.

What You'll Do
Provide support to employees and leaders in the business: coaching on performance management, accommodations, business conduct, policies, and other HR-related topics
Analyze data from various daily activities and projects to identify patterns and trends that can help create, and improve processes, or identify areas of concern
Partner with your cross-functional teams on larger projects and organizational changes
Identify and complete continuous improvement of HR programs and processes to enhance the overall employee and manager experience
Provide support to the various functions areas during the performance review lifecycle by contributing to the talent reviews, talent assessment, and follow-ups
Own and strengthen key partnerships on behalf of the team (with other People COEs: Benefits, ER, People Operations, People Data & Analytics, HRBPs)
Facilitate the adoption and continuous improvement of HR programs, policies, and processes to improve the enablement and experience of employees and managers
Complete processes and project work to maintain compliance in your region or function

What You’ll Bring

Basic Qualifications

Minimum 3+ years of professional, related experience as a generalist, advisor, business partner, or project/program manager in the human resources field

Preferred Qualifications

5+ years of professional, related experience
Solid knowledge of US and/or Canadian employment practices
Experience with coaching line managers & peers on HR processes and supporting them in strengthening their leadership skills
Proven capability of providing employee and manager HR consultations
Experience with driving positive solutions to advanced employee complaints and discrimination charges
Strong analytical skills and logical thought processes, with the ability to identify and resolve sophisticated and sensitive HR issues/problems
Proven effective partner management and collaboration with other teams to deliver a consistent employee experience
Exposure to employee relations and understanding of the investigation process
Excellent verbal and written communication skills; and strong project management expertise
Workday experience and/or experience using ticketing systems such as JIRA or ServiceNow is a plus
Knowledge of employment law preferred